Things you may wanna know before placing an order.

Question What technology is used to print on fabric products?
AnswerStandard process is the Direct to Garment (DTG) method of printing.

Be wary of washing and drying on a high setting, especially when the garment is 100% cotton. High-temperature washes can fade and crack the print, and a high-temperature dryer settings can shrink the garment, as well as damage the print.

Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.

Question What inks are you using for printing apparel?
AnswerAll apparel is created with the latest in garment printing technology. In addition, inks are water based and eco-friendly. This makes the feel much softer than traditional screen printed shirts, but just as durable.

Also, inks are CPSIA (Consumer Product Safety Improvement Act) compliant, required when printing on children’s wear 12 and below.

Question How do you handle refunds and returns?
AnswerReturns and exchanges are not supported if your have ordered the wrong size, color, or simply changed your mind.

However, in case of a damaged product or a manufacturing error, FrongWoot offers a free replacement or a refund if you contact us within 30 days of product delivery.

Question Why don't canvases ship to Australia?
AnswerIn order to protect its ecosystem from invasive foreign species, Australia has strict laws for what can be imported into the country. Wood products are especially regulated as they can contain timber borers, insect pests, bark, and other potential biohazards.

The regulations and treatment processes for importing wooden products into Australia are incredibly difficult to maintain, sorry for that.

Question Do you ship to all countries?
AnswerNo, because of legal restrictions or shipping carrier limitations.

For now, orders will not ship to Crimea, Cuba, Iran, Iraq, Syria and North Korea. This list may change periodically.

Will ship internationally to all other countries!

Question Are the packaging materials recyclable?
AnswerThe poly bags used in packaging are recyclable, biodegradable, 100% virgin polyethylene film, FDA and USDA compliant.